Live Nation Rolled Out a New Ticket Refund Plan Meant to Assuage Fans’ Concerns Over Shows Rescheduled/Canceled Due to COVID-19

Recently, Live Nation announced a detailed and updated Ticket Refund Plan as a means of providing answers to fans who purchased tickets to shows that have been canceled or postponed as a result of the coronavirus pandemic.

Among the many industries hit especially hard by COVID-19, the live music and entertainment industry has seen some devastating developments in the weeks/months that we’ve collectively been going through this. Some venues are having trouble staying in business at all — not being able to host live performances and events takes a major toll on them, for example.

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For more information, visit livenation.com/ticketrelief

A post shared by Live Nation Concerts (@livenation) on Apr 24, 2020 at 1:37pm PDT

This came after a statement from Live Nation president/CEO Michael Rapinoe:

Fans, we hear you. We don’t want you to be waiting in limbo while shows are being rescheduled. Thanks to your feedback, @LiveNation has revised our refund policy. If new dates aren't set in 60 days, you'll be able to get a refund at that time https://t.co/eAXesPOKLw

— Michael Rapino (@Michael_Rapino) April 25, 2020

For music fans, the process of receiving refunds for purchased tickets has been … tricky. The nebulous nature of some events — being deemed “postponed” rather than “canceled,” for example — is vague because of COVID-19 and the uncertainty around it, but Live Nation, to its credit, recently unveiled this new plan.

The new policy regarding canceled shows:

Ticket holders will automatically receive a refund for cancelled events. Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving your refund as a 150% credit to use towards buying future tickets. See more information below.

And for rescheduled events;

Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Notification emails to ticket holders will begin May 1. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.

There is a lengthy FAQ available as well, should fans have any questions — and given the nature of the circumstances, having questions is totally understandable.